Guide: How to properly submit PDF bank statements
We created this guide to help prevent any issues when submitting your PDF statements.
🔍 STEP 1: Find Your PDF Bank Statement.
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Your PDF bank statement is usually available for download on Internet Banking or Mobile Banking. Or your bank may send it to you through email.
❌ Not Accepted: Scanned PDFs, Mobile Images of PDFs
✅ Accepted: Digital PDFs
💾 STEP 2: Save The PDF Bank Statement
Save the file to your preferred folder on your computer.
How To Save The File Properly
❌ Do Not: Use options such as ‘Microsoft PDF to Print’, ‘Duplicate PDF’
✅ Do: Use options such as 'Download', ‘Export’, ‘Export as PDF’, ‘Save As’, ‘Save As PDF’
(The file may be saved to your ‘Downloads’ folder by default.)
After saving the PDF file:
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Do not merge the file
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Do not edit the file
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Do not re-save or move the file to a different folder
📥 STEP 3: Submit The PDF Bank Statement
Upload or Attach the saved statement directly from the folder on your computer.